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Process Improvement

Maintaining consistent quality and fluidity of service is essential to ensuring your organization has a positive customer relationship and a confident team. Our organizational improvement courses will give you the tools you need to create that environment.

Lean Foundations is a full-day class (9 a.m.-4:30 p.m., lunch included) led by Lean experts. It will examine Lean as a philosophy and a system. It will help you identify the benefits and challenges of creating a continuous improvement culture. You will explore the ways to get started and leave class with the tools to establish new behaviors and capabilities.

Who should attend?

  • Local government
  • Healthcare
  • Utilities
  • Non-manufacturers (Lean is for you, too!)
  • Small business owners
  • Those looking for an introduction to Lean thinking

What you'll learn:

  • the definition of Lean + core concepts
  • the history of Lean & its origin
  • Lean principles & examples of waste
  • the tools and methods of Lean improvement:  5S, Standard Work, Pull, Cells
  • the qualities of a continuous improvement culture
  • ways to get started on the Lean journey


This class is suitable for employees at any level. No prior exposure to Lean is required. 

Enrich Your Learning
With Enrichments, you can add value to existing programs with an MBTI assessment, coaching, mentoring, and/or customized content. We recommend consulting our staff to develop a customized approach for you and your organizational needs. Mention Enrichments when contacting staff about your programming.